When is the complaint-only fee charged?
Receiving a complaint notice costs nothing. The complaint-only fee is charged when the response workspace opens. Policy-only and full-system plans use the annual prices shown below.
Clear choices for listening, response, and readiness.
Employees document privately at no cost. The founding paid Engagement Pulse pilot is $250 once and starts with an organization and authority review. No payment details are requested until approval, and employee invitations stay locked until payment is confirmed.
Employees: $0
Creating and keeping a private workplace record is free, and stays free. Employees are never billed, and paying does not give an employer access to an employee's private record.
Some workplaces need a signal before they need a system.
Engagement Pulse offers a broader confidential view of employee experience. The founding paid pilot is $250 once. If Verity approves the organization and requester, Verity sends a Stripe-hosted payment link. Invitations unlock after payment is confirmed and recorded. A limited number of qualified founding pilots may be comped under the same confidentiality rules.
The free Workplace Risk Check provides a shorter, focused team signal. Both listening options report group patterns and keep employee survey answers out of private records, complaint cases, and individual performance files.
When response or readiness is the need, choose the path that fits.
Pay for one active complaint, organize policy by headcount, or use the complete employer system.
Complaint only: $50 to $150 per complaint
For employers responding to one complaint at a time. The employer is billed when employer response begins, not when a complaint notice arrives.
- $50 for a general workplace issue, such as recurring conflict or unfair treatment concerns.
- $75 for a policy or wage issue, such as a policy violation or pay question.
- $150 for serious or complex matters such as harassment, discrimination, retaliation, or multi-issue complaints.
Policy only: from $300 per year
A lighter annual plan for policy organization, current-version control, employee policy access, and review-needed flags. It is half the price of the full employer system in every headcount band, because it does not include the complaint workspace, multi-user complaint workflow, or cross-matter oversight.
- 1 to 24 employees: $300 per year, about $25 per month.
- 25 to 49 employees: $450 per year, about $38 per month.
- 50 to 149 employees: $750 per year, about $63 per month.
- 150 to 249 employees: $1,200 per year, about $100 per month.
- 250 to 499 employees: $1,800 per year, about $150 per month.
- 500 to 999 employees: $2,700 per year, about $225 per month.
- 1000 or more employees: custom quote.
Full employer system: from $600 per year
Complaints, policy, team access, and oversight together, priced annually by headcount instead of per complaint.
- 1 to 24 employees: $600 per year, about $50 per month.
- 25 to 49 employees: $900 per year, about $75 per month.
- 50 to 149 employees: $1,500 per year, about $125 per month.
- 150 to 249 employees: $2,400 per year, about $200 per month.
- 250 to 499 employees: $3,600 per year, about $300 per month.
- 500 to 999 employees: $5,400 per year, about $450 per month.
- 1000 or more employees: custom quote.
Straight answers before you choose.
What is the difference between policy-only and the full system?
Policy-only is exactly half the price in every headcount band, and covers the policy library, employee policy access, and review flags. It does not include the complaint workspace, multi-user complaint workflow, or cross-matter oversight. You can still handle individual complaints on the per-complaint path alongside it.
When does the full system beat paying per complaint?
Roughly once you expect more than a few complaints a year, or once more than one person needs to see the response. At $600/year the full system costs about the same as four to twelve individual complaints.
Does the employee record disappear once the employer pays?
No. The employee record stays separate. Verity preserves what was shared, when employer response began, and what happened next. The employer side never becomes a black box.
What if we are not ready to buy anything yet?
Start with listening. Use Engagement Pulse for a broader confidential view of employee experience, or use the free Workplace Risk Check for a shorter, focused team signal.
When does an employer pay for Engagement Pulse?
Engagement Pulse is separate from the listed complaint, policy, and full-system prices. The founding paid pilot is $250 once. The initial request requires no payment details. Verity reviews the organization and requester authority first. If approved as paid, Verity sends a Stripe-hosted payment link to the work email. Invitations unlock only after payment is confirmed and recorded. A limited number of qualified founding pilots may be comped under the same confidentiality rules.